Privacy Policy

Last updated: 12.09.2025

We at Mulima Mountain Adventures are committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal data.

1. Information We Collect

We may collect:

Name, email address, phone number
Booking details: selected tours, dates, special requirements (health, dietary, mobility)
Payment information (handled via secure payment processors)
Website usage data (IP address, browser type, pages visited, time spent)
Communications history (emails, messages through contact or booking forms)

2. How We Use Your Information

We process your personal data in order to:

Handle bookings and payments
Send confirmations, updates, itineraries, safety or logistical information
Improve our website and services, based on user feedback and behaviour
Send you marketing communications or promotions only if you have opted in or given consent

3. Sharing Your Information

We do not sell your personal data. We may share it only with:

Service providers necessary to deliver your tour (guides, transport, accommodation)
Payment processors for transaction completion
Legal or regulatory authorities if required by law

4. Cookies & Analytics

Our website uses cookies or similar tracking technologies to understand site usage, optimize performance, and improve user experience.
You can disable or restrict cookies via your browser settings, though that may affect certain website functions (for example booking forms may not work fully).

5. Data Security

We implement reasonable technical and organizational measures (secure servers, encryption, trusted partners) to protect your data.
Access to data is limited to those employees or partners who require it to fulfill your booking or service.

6. Your Rights

You have the following rights:

To request access to your personal data
To correct or update any inaccurate or incomplete data
To request deletion of your data (unless legal obligations require us to retain it)
To withdraw consent for marketing communications at any time

To exercise these rights, contact: info@mulimaadventures.com

7. External Links

We may have links to third‑party websites or services. We are not responsible for their content or privacy policies.

8. Changes to These Policies

We may update these Terms & Conditions and this Privacy Policy occasionally. Any changes will be posted on this page with the effective “last updated” date.

Contact Information

Mulima Mountain Adventures
Email: info@mulimaadventures.com
Phone: +256 753 340 235